We understand once you receive your item, it may not be what you expected. If you would like to return the item please contact us within 7 days of receipt of the item for return instructions. We will provide a Return Authorization number and return address. You will need to ship the item to the return address at your cost. You do not receive a credit for the original shipping cost. If the item was listed as a “free shipping” item, then the outbound actual shipping cost will be deducted from your refund. Also, most manufacturers charge restocking fees (20% - 35%,) this amount will be deducted from your total refund.
All returned items must be in new original condition. The item must also include all the original inside packaging and original box. We cannot accept returns of assembled or used merchandise.
Made to order items are not eligible for return. Made to order items include special order items where a specific size, color, finish, fabric or other customization is selected. Also, the following manufacturers do not allow returns: Nexera, Barcalounger, Lush Decor, Kidkraft, Donco, Tvilum, Coaster, Chelsea Home Furniture, James Martin, Diamond Sofa, American Heritage and Decorize/Guildmaster.