At Totally Furniture, your satisfaction is important to us and we understand that once you receive an item it might not be what you expected. So, if you wish to return an item you must contact us within 7 days from the date the item was delivered. You will be responsible for round trip shipping costs. If an item was sold with “free shipping”, our outbound shipping cost will be subtracted from your refund. Also, many manufacturers charge a “restocking fee” for returned items. If applicable, this fee will be deducted from your refund once the manufacturer receives the returned merchandise. The exception to our return policy is for Special Order or Made To Order items and specific manufacturers which do not allow returns including: Nexera, Kidkraft, Tvilum, Chelsea Home Furniture, Ashley, 4D Concepts, CorLiving, New Ridge, Picket House Furniture, Heritage Baby, Skyline, Barcalounger, DPC, Cappelli Straworld, Inc., Aegean, Indiana Jones, Scala, Callanan, Stacy Adams, Woolrich, Tommy Bahama, Stetson, Kentucky Derby, Brooklyn Hat Co., Santana, Classic Home, Coaster, Jordan Manufacturing, Coast to Coast, Home Meridian, Hudson & Canal, VIG, Sunny Designs, Homestyles, Petmate, PB&J, Classy Art, Mercana, Crosley, ScreenGems, Sunset Trading, Bernards, James Martin, Sauder, Diamond Sofa, Lush Decor, Sagebrook Home, Half Moon, Donco, TOV Furniture, IMAX, American Heritage, USA Sealing, Muse Home, New Pacific Direct, UMA Home Decor, Kingston Brass, Summit Appliances, Winward Silks, Strata Furniture, Liberty Furniture, Dorfman, and Decorize/Guildmaster, Inc.. Special order items are non-refundable and include made to order items and items where a specific size, color, finish, fabric or other customization was selected.
All returned merchandise must be in original condition, unassembled and must include all original packaging materials and accessories. Unfortunately, we cannot accept returns for assembled merchandise. You will need to ship your product to the specified manufacturer address to be provided; prepaid and insured by the manner in which you received it. Please call us to obtain proper return address information.
Items will not be authorized for return after 15 days from the delivery date. Special order products such as items with pre-selected fabrics/finishes/colors are non-refundable. Any "Made to Order" products, as indicated on the product page, are also non-refundable.