Furniture

Customer Testimonials


Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Products shipped sooner than estimated and were in perfect condition upon arrival at my door. Several emails kept me up-to-date on my order's progress, and the pricing was excellent. Highly recommended!!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The jewelry cabinet was in great condition, good quality, totally satisfactory. The transaction was smooth. No complaints. I can give Totally Furniture 100% recommendation.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Excellent piece, so easy to assemble, wonderful seller! Sjipping and price were perfect and piece arrived beautiful.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: Price was fair - not best (but the ones with better prices had shoddy reputation). Product was shipped in reasonable time and very happy with quality of product and packaging. would buy again. (did not have to go through customer service).

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Best prices and shipped fast. Im very happy with Totally Furniture.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Excellent service. Fast shipping. Well packaged. Highly recommend.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I had some questions after my order was placed and they responded quickly and were very pleasant and professional.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I was impressed with Totally Furnitures Customer Service. The item I ordered was no longer being manufactured. They called me right away and gave me the option of choosing a replacement item. By the time I had the new item chosen and the order was processed, I still received the replacement item at the same time the discontinued item would have arrived! I will definitely order from them again!

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Bad
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Title:
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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: I ordered the Masterpiece Bedroom Vanity Set by Powell Furniture on Oct. 8, 2007 and couldnt believe it when it was delivered just one week later. The delivery time was phenomenal, but I have to say that altho the item was packed very well with precautions taken for damage in shipping, the vanity table still managed to arrive with the front upper right corner slightly smashed. It was not bad enough for me to return the whole thing and we used Olde English polish to disguise it, but I have to say here that they just dont make furniture like they did in the old days. Everything is compressed material and the wood they do use is of uncertain species. You also have to put it all together yourself, but this came with no real directions and really needed none. It was quick and effortless. All hardware was included and all holes matched. I dont know how they finished this piece, but it has an odor from the finish that is still coming off it after a week. I suspect this will eventually go away and Im not worried about it...its very slight, but noticeable. Overall, I like the furniture a lot, but these are not of the quality that our parents furniture were. This piece was $499, including shipping.....I think that it is overpriced for what you get....but everything in this catagory of furniture is priced comparably, elsewhere, so I guess its a moot point. I am not sorry at all that I bought it and I suspect it will serve me well, but I do long for the days when people really took pride in making furniture well. As far as Totally Furniture goes, I would most certainly buy merchandise from them again.

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Order: 9502
Rating: Good
Comments: Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: OK
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: The item that I ordered was on back order, but the vendor did keep me informed of the progress that my item was making. When it did ship to me, it came on time according to the UPS tracking number provided. The packaging that it came in was a little makeshift and bruised, but the overall item was just fine. Thank you.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Title:
Body: Although I often get a bit anxious when dealing with an unfamilair online vendor, this transaction came off without a hitch. I selected Totally Furniture mostly because of their good prices and standing with the BBB and I was not disappointed in any way. I would be happy to but from them again.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I ordered the Jamestown Landing pub table and two matching chairs with arms. The whole set is very beautiful. I placed my order on-line and had no problems what-so-ever in getting my merchandise. I was notified thru several e-mails about my purchase and delivery dates. I am very satisfied with my purchase.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: One of the boxes was beat up pretty bad (thanks ups) but everything inside was fine. Would definitely buy from again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: We easily located the item of choice, purchased it without any glitches, and the delivery was very quick. The 3 boxes arrived well in advance of its promised by date. The emails that were sent out informing us of our order status were thorough. We are quite pleased with our decision to purchase with Totally Furniture and will do so again in the future. Stores with delivery service like this one make shopping on line fun. Good Work

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Rating: Good
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I couldnt believe how fast my order got to the house- shipping was really reasonable considering my computer armoire weighed 177 pounds! There were a few minor scratches on the piece, but nothing that shows. I was able to put the whole thing together in about 3 hours, and it looks great. Very happy with my purchase!

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Very happy with two purchases from Totally Furniture. Excellent quality, fast service, no snags, no problems. Items are even NICER than they appear to be on the website....that doesnt happen often. Id purchase MORE from them if I could afford to!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Customer Service was very prompt in answering my emails and I received my item in one week. I was very satisfied with this companys performance and will definitely use them again.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Product is excellent quality and easy to assemble. I am very happy with the purchase. Good company.

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Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Bad
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: OK
Title:
Body: Good quality of furniture, on-time delivery, and very cheap delivery cost. Im very satisfied with my purchase.

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: Website was very easy to use. The product was shipped very quickly, and my credit card was not charged until after the shipping. I am extremely happy with my merchandise as well - the product is well made and very attractive.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: My purchase of a Teri fireplace more than met my expectations. A truly beautiful piece of furniture that I am just thrilled with. I was so hoping that nothing would arrive damaged or broken. I neednt have worried as they did an outstanding job of packing. I would definately order from them again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: Item was as viewed on web site. Quality is that of todays foreign manufacturing. Yes, I would purchase from them again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: It was a very easy purchase with no complications. I didnt have to deal with customer service, which is always a good thing. It was a little difficult to put together, but worked out nicely. I would purchase from them again in a heartbeat.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Product, Delivery, and Customer Service exactly as promised on the companys website. Refreshing and unusual! Wanted more furniture, just placed another order with Totally, and again they were $200.00 less for the exact same item !! Ken L

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: OK
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: I originally found this item on Amazon and was excited to purchase it. When I got to the shipping section I found it would be over $80 to ship it! I decided to shop around a little more and was delighted when I found Totally Furniture and they had such reasonable shipping! Thank You!!!!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I would not hesitate to order from them again. I placed my order on a Wednesday and received it in excellent condition exactly one week later. Thank you for the quick service!

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Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: To Whom It May Concern We will definately order from this company again. We were very satisfied with them in all aspects. Thank you.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body:

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I shopped locally for an identical 54 diameter bevel-edged glass for a table. They were going to order it and charge me an extra $120 plus tax for shipping. I went online and probably got it from the same warehouse. I figure I saved about 45%. Totally Furniture charged a $24 freight fee for 99 lbs. and I received it in 4 days! Ill definitely buy from them again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I had an excellent experience with Totally Furniture and cant wait to buy from them again as well as tell my friends - really. I typically dont give such high marks but this company went above and beyond. On top of that, they had the best price for what we were looking for...however, knowing what i know now, i would have bought from them even if their price wasnt the best. I have had several furniture purchases from the Carolinas and have had some ok and some bad experiences. I am only going with Totally Furniture next time. Thank you Totally Furniture, keep up the great work. A VERY satisfied customer. Tim for Leesburg, VA

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body:

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: We had absolutely no problems with our order, The merchandise was received when expected and in perfect condition. Quality of the piece was also excellent. We would definately order from them again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: Product delivered as advertised .. Very fast delivery. Will use again ..

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The entertainment center that I ordered came within a reasonable amount of time from when I placed the order. The merchandise was in good condition except for a couple of minor places where the wood had been cut it looked like. But overall, they were excellent to shop with and I will use them again in the future for merchandise.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: During my interactions, I had some issues, but customer service did take care of me. After I placed my order I found a cheaper alternative elsewhere. I called to cancel my order but they matched the price resolving the concern. Regarding shipping, they beat their estimated ship date by a few days, so that was nice. Lastly, when I received the product form FedEx the box had been beaten up a bit, resulting in one key assembly piece being damaged inside. I dont know if it was damaged in transit, or at the warehouse. Another call to customer service and they immediately processed a request to replace the part. This will take 1-3 weeks to ship, so I am waiting on it. I was able to assemble the unit and use in the meantime. Overall, I would buy form them again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Very pleased with the quality of item purchased and how quickly I received item. Rated excellent in all categories.

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Order: 6457
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Thank you for serving me, my item came in good condition and Im very pleased with it. Your time and care in ensuring that I received my purchase was so appreciated. I would surely shop with you again. Thank you

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Rating: Good
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: INTENET SHOPPING FOR PRODUCT WAS DONE WITH EASE, VERY GOOD FOLLOW UP BY CUSTOMER SERVICE AND DELIVERY ON TIME. THIS IS A CHRISTMAS GIFT SO THE BOX HAS NOT YET BEEN OPENED; UNABLE TO COMMENT ON QUALITY SATISFACTION, CUSTOMER SERVICE FOR PROBLEMS OR RETURNS.

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Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: very good service, fast shipping, no problems

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: fast, professional service

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Delivered much sooner than I expected. Item was largely as ordered.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I saw this particular chair at a minimum of 5 different places I could have ordered it. I found the cheapest price (including shipping) from Total Furniture. The ordering was easy and the chair is absolutely perfect. It is beautiful. I would definitely buy from their site again.

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Bad
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: i received a damaged piece from totally furniture, most likely due to shipping/loading. within an hour of opening the boxes, i took digital pictures, sent them to customer service, spoke with a representative on the phone....immediately it was determined that a new piece should be shipped. excellent customer service and the response time was quick! totally furniture even had the manufacturer of the piece call me the same evening. mya in customer service was awesome - knowledgeable, kind, and dealt with the whole incident efficiently and in a timely fashion. mistakes or mishaps DO happen, it is the manner in which the errors are corrected that is important....totally furniture handled this incident very well and i would use them for any future purchases!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: No stress, no mess and I paid less!!! The easiest shopping Ive ever done! Completely satisfied!!!!!! Thank You!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Totally Furniture had the best price on the item I purchased (and believe me I shopped around!) I did not pay for shipping and received the product in less than one week. Awesome transaction, THANKS!!!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: When you figured in shipping costs they were the best price. The shipping was fast and the item arrived in great condition. No complaints.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: OK
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body:

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Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: My online shopping experience with Totally Furniture was great. I called customer service to ask when my item (a coat rack) would ship and the rep was very helpful. I received the item within a week with reqular shipping. I am very satisfied with my purchase and the company and will shop online from them in the future. Thanks!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Purchased on line...no problems, fast delivery.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: Excellent! Ordering was very easy, Price was right, In door delivery was exceptional at this price. It took me only an hour or so to put the furniture together and it looked great. We are very happy with this transaction.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: We searched high and low for a cabinet for our bathroom. When I found it on the yahoo, I decided to order it. I had assumed that since the shipping was so inexpensive that it would take weeks for the product to arrive. It arrived from the factory in 4 days from the date it was ordered. Assembly was a snap with the easy to follow instructions. The wall anchors are well hidden and there is no risk of the cabinet falling over when one of the grandchildren bumps it or climbs on it.

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Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: Description on the site was clear; delivery was quick; the product was what we wanted. No complaints whatsoever about this company.

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: They had everything i wanted, except for one item which the manufacturer had run out of, but TotallyFurniture notified me as soon as they were aware of it. (The manufacturer will make more and ship it later). I payed a one time shipping fee, even though everything will be shipped seperately (not at my cause). Most pricing was good, there were others with better deals, but when it came to shipping costs it was worth going through this merchant. Customer service is prompt and VERY friendly/curteous!!

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Rating: Good
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Good
Customer Service Rating: Good
Title:
Body: Iam very pleased with the product that I ordered.I was happy that the delivery came so quickly.I would surely tell my friends that this is a fine company to order from.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Item delivered in excellent condition and on time.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Quality product. I purchased 3 chairs (Brighton KidKraft). Shipping was timely, packaged well. Price was good. will do business again. Prompt email response when I had questions

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Great service as far as notifying when shipping. It was sent so fast to me. Great company to order from.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Furniture arrived quickly and in excellent condition. Instructions for the limited assembly were easy to understand and all parts were present.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: we must tell you that totally furniture has been absolutely wonderful! we recd our furniture direct from the maunfacturer and it was defective...this happened twice...totally furniture was totally professional and made the pick up of each piece easy and made the manufacturer inspect the 3rd piece before being shipped to us...we are extremely satisfied with this merchant...thank you so much to totally furniture represented by maya from customer service...fantastic! sincerely, jacqueline turner

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The jewelry chest was sent so quick and came in such good packaging - no damage what so ever! It was everything it promised and then some. Great to deal with this dealer!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: What an excellent and easy place to shop at. I got the product at a much lower price than at other places and it arrived in a week!! It was so wonderful to shop with them.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Great communication via email. Quality of furniture was excellent- exactly as I expected and hoped. Packaging was in double boxes with great corner supports. Even the truck driver commented that it was well packed. We were very pleased with this company and would order from them again.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Good
Customer Service Rating: Excellent
Title:
Body: I will shop again Thank you

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Fast delivery for heavy product, very good quality for price. All items were in stock. Will shop them in the future.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Customer service was very helpful with questions that I had for the item I purchase. I would and hope to do business with them in the future.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: I cant really rate them for customer service as it was not necessary for me to contact them directly. Overall, I was very happy with my shopping experience with Totally Furniture and I love my new counter stools.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: great transaction. couldnt be happier.

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Order: 5475
Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: After checking out many Internet sites for the purchase of a hall tree for our country kitchen, we found Totally Furniture. They had a unique, carved, Victorian Oak hall tree, with a bench, hooks, mirror, and top shelf--everything I was looking for in this purchase. We found the price reasonable, and shipping charges were consistent with other merchants. Internet info stated assembly required, which we understood from the beginning. The item was shipped, we received several emails apprising us of the timeframe for delivery, and it arrived much sooner than expected. It was in perfect condition--including the lovely mirror. We followed the picture instructions for assembly, and every piece was precisely cut and fit together perfectly. We now have a beautiful piece of furniture to enjoy for years and pass down to our children. We would highy recommend this merchant for quality, price, and customer service--and would definitely use them again. Thanks!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I asked if my purchase could be delivered earlier than the expected delivery date...and they did it!! Thank you for your great customer service.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I purchased an iron headboard for my queensize bed. The pctures showed a large detailed view so I knew what I was getting. The price was very resonable. Roadrunner delivery service called ahead to make sure I would be able to take delivery. It was packaged well and assembled easily. I would recommend buying from totally furniture.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: 4 STARS !!!! WHAT A WONDERFUL EXPERIENCE! WE WERE FIRST TIME BUYERS, AND WERE LEERY OF BUYING OUR TV CONSOLE ONLINE. WE FOUND TOTALLY FURNITURE AND READ THEIR ABOUT US.. LOOKED UP OTHER REVIEWS FROM OTHERS AND DECIDED TO BUY OUR POWELL TV CONSOLE FROM THEM. WHAT A BEAUTIFUL PIECE OF FURNITURE! SHIPPING WAS FAST, AND SAFE! CARTON WAS NOT DAMAGED OR HURT IN ANYWAY. THE FURNITURE ITSELF WAS OF SUCH HIGH QUALITY.. IT WAS MORE THAN WE HAD IMAGINED! MY HUSBAND AND I RECCOMNEND TOTALLY FURNITURE WITH GREAT ENTHUSIASIM AND WILL BE BACK FOR ANY FURNITURE NEEDS WE HAVE IN THE FUTURE!

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The site was easy to navigate. The order came in as promised. I was very impressed with the packaging of the merchandise and the care and effort it must have taken to wrap every item. It took me an hour to unwrap the table set I ordered but well worth it knowing it came without damage or scratches.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: OK
Title:
Body: The merchandise I purchased was received in my home in a timely fashion, although I received an e-mail from the merchant dated 3/8/06 stating there was a delay in the shipment from the manufacturer, then another e-mail on 3/14 stating that it would not ship until 3/21/06. However, it arrived at my doorstep on 3/15/06! I certainly was pleasantly surprised, but wonder if this merchant susbcribes to the customer service notion of offer less than you can deliver, so the customer will always expect less and receive more than expected, and wont complain about a late shipment. In any case, the merchandise arrived in less than 2 weeks from the order date, in good condition and is an excellent quality of furniture. Overall I am very pleased with the purchase but could have done without the heartache of thinking I had to wait several more weeks for the merchandise (especially when it had already been posted on my credit card!).

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I received a beautiful piece of furniture in a very timely manner. I would order from Totally Furniture again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I recieved my shipment damaged. Totally funiture handled the situation VERY profesionally. I look forward to doing buisness in the future with them. I highly recomend them highly. Thank you for takinjg care of the problem even though it wasnt your falt.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I purchased two items from here and was satisfied with the merchandise. Initially I had a question and called them. They returned my call the same day. My merchandise was also delivered before the date originally given and that was a nice surprise.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I had a great experience with this company. I was going to cancel my order because it wouldnt be here in the time frame i needed it. They put a rush on my order and I got it within a few days. You dont find many companys that will still do that sort of thing. Very friendly customer service! I would definately recommend to anyone, Totally Furniture is a great place to shop with! Tracey - AR

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: Product arrived in perfect order. no need for customer service

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Excellant service, I had my order in less than a week. I had ordered from another companyand after 3 weeks still had no product and had no reply from them so I cancelled my order and found the same product on totally furniture for less money and excellant service. Thanks

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I ordered a Powell boys nightstand. The price was the best on the web but at checkout the delivery charge of $30 was a bit higher than other vendors, thus evening out the overall price with other vendors. Mode of delivery was specified only as UPS, ground or FedEx and that made me a little nervous because I didnt know how it was going to arrive. However, the item came promptly, pre-assembled, excellently packed, and in excellent condition. Vendor also kept me informed by e-mail. I would definitely buy from this merchant again with total confidence.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: It was easy to find exactly what I was looking for on the web site. The selection was very good and the quality description was accurate. I received e-mail notifications and a phone number was always included in the event I had any questions.My merchandise arrived early and the quality was better then I could hope. I will use this merchant again. The prices were better then in our local stores.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I WOULD DEFINATLY PURCHASE FROM THEM AGAIN.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: What I found on Totally Furniture was a pop up trundle that I had been looking for awhile. The price, ease of purchase, and quick delivery were awesome! I would definately shop her again.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Every contact with Totally Furniture was superb. They credited my purchase with a discount coupon for order that total $11 more than my total order, when I requested this. The furniture looks great, and all detailing is of very good quality. A ready-to-assemble chair was easy to put together, as promised. There was a slight problem with one dresser drawer-face, which they are working to remedy and have made repeated follow-ups to make sure the problem is being rectified.

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Not Rated
Title:
Body: Service was fast and convenient. Merchandise was just as advertised and of good quality. I would definitely use them again. Thank you.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: Excellent customer service. I have already recommended this site to friends and I will definately shop here again in the future. Thank you!!

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: This is a great company that provides quality furniture. Wonderfull comunication through email. My product was on backorder until march but I recieved it January 5th, just 2 weeks after I ordered it. Thank You!!

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: The item was delivered in a timely manner, and we were sent emails detailing the approximate date of shipment, etc. Excellent buying experience.

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Rating: Excellent
Comments: Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: OK
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Title:
Body: Product arrived a few days later than expected (was shipped later than estimated). An email and a call to customer service were returned and messages regarding the status were left for me. I was very satisfied.

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Rating: Excellent
Comments: Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I ordered a desk & Chair the weekend prior to Christmas and didnt think it would be delivered by Christmas. It was delivered the day before Christmas Eve. It was exactly what I had ordered and in great condition. Thanks!

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Rating: Excellent
Comments: Price Rating: OK
Shipping Options Rating: OK
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I ordered a jewelry armoire that my wife wanted as a gift for Christmas. The order was placed via the website. I purchased the item through Totally Furniture. Although they had comparable prices to other sites, I decided to go with them as they offered discounts depending on the amount the customer spent on their order. I was pleased that Totally Furniture immediately confirmed my order by e-mail, including the total price charged to my credit card and the estimated date of arrival. I was worried that the shipment would not arrive by Christmas, but I was so relieved when it arrived by the 24th. They also sent an e-mail confirming the item had been shipped, and returned my call that I placed afterhours. Although the item was defective, my wife immediately sent Totally Furniture an e-mail and within a few days the damaged piece had been picked up and a confirmation e-mail was sent with an estimated arrival date of the new furniture. We should be receiving it within a few weeks as the warehouse is closed through the holidays.



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